Contact Information

Effective Date: February 24, 2026
Document Version: 2.0.1 (High-Protection Protocol)

At CloudCart, we are committed to providing a transparent and professional communication channel for our global customers. To ensure that your inquiries are handled with the precision and priority they deserve, we have established the following official contact protocols.

1. OFFICIAL SUPPORT CHANNELS

For all matters regarding order status, technical support, or product inquiries, our primary and legal channel of communication is our specialized support email.

Customer Support Email: cloudcart.rm@gmail.com

Operating Hours: Monday to Friday | 9:00 AM – 6:00 PM (GMT-4).

Response Time: Our goal is to respond to all inquiries within 24 to 48 business hours.

2. DISPUTE RESOLUTION PROTOCOL

In alignment with our Terms of Service, we strongly encourage customers to contact us directly via email before initiating any formal dispute with a financial institution. CloudCart is dedicated to resolving all customer concerns through amicable negotiation and internal mediation.

3. REGISTERED BUSINESS INFORMATION

For legal and regulatory purposes, the official business details for CloudCart are as follows:

Business Name: CloudCart

Operational Headquarters: Santa Cruz de la Sierra, Bolivia.

Model of Operation: International E-commerce & Global Fulfillment Intermediary.

4. LEGAL NOTICES

All formal legal notices, subpoenas, or official correspondence related to data privacy (GDPR/CCPA) or intellectual property must be directed to cloudcart.rm@gmail.com with the subject line: ATTN: LEGAL DEPARTMENT.